At Chelmsford Van Hire, we strive to provide comprehensive information to assist you in making an informed decision about your vehicle rental needs. Below are some frequently asked questions that may help you.
We offer a wide range of vehicles, from small-size vans to 7.5 tonne tail lift box lorries, including flatbed tippers and 4×4 options. This ensures we can accommodate various transportation needs, whether for personal or business use.
Our vehicles can be hired on a daily or weekly basis. We also offer flexible long-term hire options to suit your requirements. Additionally, we cater to European hire for those needing to travel beyond the UK.
Yes, all our vehicles come with full insurance coverage to ensure peace of mind during your rental period.
Each vehicle rental includes breakdown cover, providing you with assistance in the unlikely event of a mechanical issue.
We are conveniently located in the city centre, just a 10-minute walk from the train and bus stations. This makes it easy for you to reach us. Please note, however, that we are unable to provide parking on site for your vehicle.
You can book via our online platform, however to receive a personalised quote, please contact us directly at chelmsfordvanhire@yahoo.co.uk . Our friendly team is ready to assist you with any queries and help you find the perfect solution for your transport needs.
You can have as many additional drivers as you require. All drivers will be required to show their driving licences and a small charge will apply for each additional driver.
Each driver will be required to show their driving licence at the time of hire. If you do not have a photocard licence, then the older paper licence version must be accompanied with a passport or debit/credit card as additional proof of identification.
Each driver will also be required to show 2 additional documents with their name and personal address. Documents must be no older than 3 months’ acceptable documents include, Bank Statement, Credit Card Statement, Current Council Tax Bill, Utility Bill, Letting agreement or Proof of Home Ownership.
Each driver must produce their driving licence on collection of the vehicle.
Details of any endorsements/penalty points for people who hold a UK driving licence are now kept online and not on the driving licence or paper counterpart. Each driver will need to visit www.gov.uk/view-driving-licence before arrival to create a licence check code which they must produce when they come in to collect the vehicle. The code is only valid for 21 days, can only be used once and is case sensitive, so please print or take a picture using a smart phone.
Alternatively, if you do not have access to a computer please bring your Driving Licence, National Insurance Number and identification, with this information you will be asked to access the Share My Driver Record website by means of a computer. There currently is no charge for this service.
Customers are required to return vehicles with the same amount of fuel as when they collected the hire vehicle. If a vehicle is returned with less fuel a charge will be applied. Current charges per litre are displayed in the rental office. Please note that our charges are higher than the forecourt prices.
Refunds will not be given for vehicles returned with excess fuel.
As a general rule, up to 6 points within the past 3 years can be accepted, for offences such as speeding, parking or construction and use. If you have endorsements for Driving while under the influence of Drink or Drugs, driving with No Insurance, Careless Driving, Reckless Driving, Theft or Unauthorised Taking of a motor vehicle or if you have been banned from driving within the last 10 years, it is recommended that you contact us at Chelmsford van hire office to check your entitlement to hire. If you have been banned or have more than 6 points on your licence you may still be able to hire subject to conditions.
Similarly, please contact us if you have had any motor accidents within the last 5 years, whether at fault or not.
A Collision Damage Waiver (CDW) reduces the excess payable by the hirer in the event that the hired vehicle has been involved in a collision. This is a contractual waiver that must be taken at the start of the rental period rather than an insurance product. Typically, this will reduce the excess from £1,500 down to £0, depending on endorsements, driving experience, type of vehicle being hire and the intended use of the vehicle. The hirer is normally responsible for the excess if:
Collision Damage Waiver does not cover:
To help improve air quality in London, an Ultra Low Emission Zone (ULEZ) now operates 24 hours a day, 7 days a week, every day of the year within the same area of central London as the Congestion Charge. Most vehicles, including cars and vans, need to meet the ULEZ emissions standards or their drivers must pay a daily charge to drive within the zone.
If you inform our team in advance that you will be entering the ULEZ area, you will be supplied with a rental vehicle that meets the ULEZ emissions standard. (however all our vehicles meet ULEZ requirements).
If you need to cancel your booking, please notify the CVH office 24hours via email or phone before the rental period start. We do not charge for cancellations and process refunds straight away. However, please note that your credit card provider may take at least 5 working days to process the refund and return your money.
If you are involved in an accident, please call the Accident Helpline immediately.
Complete the details on the “bump” card provided at the commencement of hire and exchange details with the third party. Do not admit liability for any accident.
In the unlikely event of a breakdown, please call the Breakdown Helpline quoting the membership number and vehicle registration as shown on your rental contract.
Driver induced faults may not be covered and could, therefore, be chargeable. These may include, but are not limited to:
We also provide breakdown cover for vehicles going off the UK mainland. Every effort will be made to get you back on the road as soon as possible.